Frequently Asked Questions

Q: I NEED ASSISTANCE, HOW DO I CONTACT YOU?

A: We offer phone and email support. Please click here to be taken to our contact page.

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: Please click here to be taken to our Payment Methodspage.

Buy now, pay later financing is available through Affirm subject to credit check and approval. Limited payment options are available for purchases under $100. Your rate will be 0-36% APR based on credit, and is subject to an eligibility check. For example, a $700 purchase might cost $63.18/mo over 12 months at 15% APR. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount and a down payment may be required. For more information, please visit https://www.affirm.com/how-it-works

Q: WHAT IS YOUR SHIPPING POLICY?

A: Most of our products come with free shipping to the lower 48 states (from our Illinois warehouse), and tracking numbers are emailed to you as soon as we fulfill your order.

Parts orders (not mirrors) are filled within one business day. All FEDEX parts orders are fulfilled the same day if ordered before 1PM CST (Monday-Friday, excluding holiday's).

Pre-Built Mirrors are fulfilled the same day if ordered before 1PM CST (Monday-Friday, excluding holiday's). We offer free standard shipping to the lower 48 states and also offer expedited shipping options on our Pre-Built Mirrors.

Custom Built Mirrors & Running Boards are built to order and may take between 2 to 4 business days to be built and shipped.

For Fedex ground shipping estimates please click here . Please note, the Fedex 1 & 2 Day Delivery do not include Saturday delivery. If your order ships via "Next Day" on Friday, or "Second Day" on Thursday, these will deliver on Monday. If you desire Saturday delivery please reach out to us for a custom quote.

Delivery dates are estimates and are not guaranteed.

Q: WHAT IS YOUR RETURN POLICY?

A: Returns on parts are subject to a 15% restocking fee and must be sent back within 30 days. Shipping charges are non-refundable, and the buyer is responsible for return shipping. All parts must be unused/unopened to be eligible for return.

Returns on mirrors and running boards are subject to a 25% restocking fee and must be sent back within 15 days. Shipping charges are non-refundable, and the buyer is responsible for return shipping. Mirrors must be in 100% new condition (never mounted).

All returns must be arranged with Pathmods prior to shipping the items back. Please contact us for return instructions.

Q: WHAT IS YOUR WARRANTY?

A: One year (from date of purchase) from manufacturers defect on all mirrors and parts. Warranties are resolved by sending the individual part that is defective. Warranties are non-transferable and are only valid for the original purchaser. Pathmods shall not be liable for any consequential and/or incidental damages, and no labor reimbursement is provided.

Q: IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

A: Yes! We understand the safety of your personal information is extremely crucial and we partner with companies to protect your information. We use a wide array of security measures and devices to protect your personal data and credit card information from unauthorized access.

Pathmods uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.

Q: ARE YOUR PRODUCTS LEGAL TO USE ON MY VEHICLE?

A: Our products are intended as supplemental or auxiliary lighting equipment. Accordingly, no federal standards apply to these lamps. Please consult your state and local laws for applicable legal requirements regarding installation and use prior to purchase. It is your sole responsibility to ensure compliance with applicable laws.